The first should not dozen

According to information, leading to the consumers high cost of reason has two aspects: one is the consumers spending money, such as high cost, time and manpower, 2 it is the consumer can be compensated for relatively low, causing rights often "pyrrhic victory". According to Chinese consumers association, Chinese consumers after winning every case, now get compensation for 700 yuan on average, and the average American, every case consumers obtain compensate 35 million us dollars, is China each piece of aggregate 3700 multiple, "many multinational companies in foreign law, to do as the Romans do 'not' domestic but honest operation." An industry and commerce personage such regrets.

Not only such, information opaque, technology is not familiar, plus "who advocates who burden", let consumer rights tend to flinch. In a site investigation "face the biggest consumer rights encountered resistance is what?" More than 70 percent of surveyed net friend thinks rights cost is too high, secondly 21% netizen choose to "not familiar with related rights protection laws and regulations", "don't know who 6.8 rights that way."

"From Mr. Liu cases, we apparently also see broad consumer is not familiar with some complaints way and problem solving the competent department of." The guangzhou bureau of industry and commerce official told reporters, appear food poisoning cases, if want to solve the problem, the most rapid first complaints whistle should be food hygiene supervision department, not 12315. "Consumers may submit 12315 complain, request conciliation, but as a consumer mediation organization, industrial and commercial bureau of food sanitation and not corresponding perform."

"Industrial and commercial bureau on invoice receiving large reporting, communication service fees issue complaints, in fact, have corresponding functional department management." He instanced, recently industrial and commercial bureau receiving large supermarket suspected fraud complaint about prices, "actually consumer should report to the bureau, industrial and commercial bureau and not for the price supervision and jurisdiction power." "To meet these relatively special consumption disputes, cc and industrial and commercial bureau also accept complaints, and suggest that consumers transferred to the relevant departments, but the law and functions of the range is only gives conciliation. Therefore, urgent to another problem is how to effectively to consumer complaints of publicity and guidance.